Your Custom Appliance, Backed by Our Fit Guarantee

How to Report a Fit Issue

1. Email us within 30 days of receiving your order at info@fixursmile.com. We handle all support by email.
2. Include your order number and a short description of what doesn’t feel right (for example, rubbing, pressure, or a loose fit).
3. Attach clear photos or a short video of the appliance in and out of your mouth.
4. We review your request and reply with next steps, including prepaid shipping for an approved adjustment.

What the Fit Guarantee Covers

The guarantee covers fit issues with your custom appliance that are reported within 30 days of delivery. Eligible issues are resolved with one free adjustment, then one free remake if the adjustment doesn’t fix it.

What It Doesn’t Cover

• Issues caused by incorrect or distorted impressions
• Changes in tooth position
• Misuse or damage
• Normal wear and tear
• Design changes requested by the customer
• Issues reported more than 30 days after you receive your order

Refunds

Because every appliance is custom made for one person, eligible fit issues are resolved with an adjustment or remake rather than an automatic refund. If an issue still can’t be corrected after the adjustment and remake, we’ll review your case and determine an appropriate resolution. See our full Return & Refund Policy.

Defective or Damaged in Transit?

If your product arrives defective due to a manufacturing issue or damaged in shipping, email us within 5 days of delivery with your order number and photos. After review, we may offer a free replacement or remake.