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Frequently Asked Questions

Answers about ordering custom partial dentures, night guards, and retainers online, taking impressions at home, pricing, shipping, and our Custom Fit Guarantee.

Ordering & How It Works

How does FixUrSmile work?

Choose your appliance and place your order online. We mail an impression kit to your home, you take your impressions in a few minutes, and you mail them back to our lab with free return shipping. A licensed dentist reviews your case, then our certified technicians build your custom appliance and ship it to your door. See How It Works.

Do I need to visit a dentist?

No clinic visit is needed. Every case is approved by a licensed dentist, who approves it and issues the lab prescription before we build your appliance.

How long does the licensed dentist review take?

The licensed dentist review is usually completed within 24–48 hours after we receive your case, in compliance with state regulations.

How do I take my impressions?

Your kit includes step-by-step instructions, and it only takes a few minutes. For extra tips on getting a clean, accurate impression, read our at-home impression guide.

Is shipping my impressions back free?

Yes. Shipping your impressions back to our lab is 100% free.

How long does shipping take?

Standard shipping typically takes 3–7 business days depending on your location. Once your order ships, we email you a tracking number.

Pricing & Discounts

How much do your partial dentures cost?

Flexible partial dentures are $315 for 1–3 teeth and $399 for up to 6 teeth. Acrylic partial dentures are $245 for 1–3 teeth and $295 for 4–6 teeth. The Nesbit flexible partial is $260 for 1 or 2 teeth.

How much does a custom night guard cost?

A custom night guard is $297 for an upper or lower arch. Each night guard is made for one arch.

How much does a replacement retainer cost?

A clear teeth positioning retainer is $145 for an upper or lower arch. Upper and lower together are $265, which includes 15% off the second retainer.

Do you offer any discounts?

Yes. You get 15% off every second product, and the discount is applied automatically at checkout. It’s a great way to order a backup appliance.

Choosing the Right Appliance

Which partial denture is right for me?

A Nesbit partial is designed for one missing tooth or two adjacent teeth. A flexible partial is metal-free and replaces up to 6 teeth. An acrylic partial has metal clasps, replaces up to 6 teeth, and is the most budget-friendly option. Compare them side by side in our partial denture guide.

How many teeth can one partial denture replace?

Our flexible and acrylic partial dentures can replace up to 6 teeth in a single partial. The Nesbit partial replaces 1 tooth or 2 adjacent teeth.

Can I choose my tooth and gum shade?

Yes. For partial dentures you can choose a tooth color (Light, Medium, Dark, or Bright White) and a gum shade (Light-Medium or Dark) when you order.

What is your night guard made of?

Our custom night guard has a soft inner layer for comfort and cushioning and a durable outer shell that helps protect your teeth from grinding and clenching during sleep.

What is your retainer made of?

Our teeth positioning retainers are made in our dental lab from 1.0 mm clear, dental-grade thermoplastic material. They’re designed to help maintain the position of your teeth after braces or clear aligners.

Fit Guarantee, Returns & Support

What is the Custom Fit Guarantee?

If you have a fit issue, report it within 30 days of receiving your order. We offer one free fit adjustment per eligible product and cover shipping both ways. If the adjustment doesn’t resolve it, we offer one free remake, subject to review and approval. Read the full Custom Fit Guarantee.

Can I return my appliance for a refund?

Because every appliance is custom made from your impressions, we can’t accept returns for a refund. Eligible fit issues are resolved with an adjustment or remake. If an issue still can’t be corrected, we review the case and determine an appropriate resolution. See our Return & Refund Policy.

What if my order arrives damaged or defective?

Email us within 5 days of delivery with your order number and photos of the problem. After review, we may offer a free replacement or remake.

How do I contact FixUrSmile?

We provide support by email only. Email info@fixursmile.com and our team will reply with next steps.

Where is your dental lab?

FixUrSmile is a US dental lab located at 701 W Southern Ave, Suite 103, Mesa, AZ 85210. Your appliance is made by certified dental technicians.

Still have a question? Email info@fixursmile.com. We handle all support by email.

Ready to Get Started?

Order online, take your impressions at home, and get your custom appliance delivered to your door.

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